Field service support from VA Technology

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Keep your equipment performing to its full potential.
VA Technology can provide comprehensive training, routine servicing, equipment updates and emergency support.

We work with you to ensure that you are getting the best possible performance from your equipment. Our customer support technicians are available to provide the assistance you need, backed by our global customer support and engineering teams.

VA Technology can provide comprehensive training, routine servicing, equipment updates and emergency support. Our field service technicians will provide the assistance you need, with the support of our international customer support and engineering teams.

Customer Support

  • 24 hour customer service and support providing advice and answers to your critical questions.

  • Remote diagnostics and coaching through use of video and AR technology.

  • Training programs for enhanced operational efficiency and safety.

  • Extensive library of product support guides.

  • Remote video support to assist in-house maintenance teams.

Parts Support

  • Worldwide customer service and support providing advice and answers to your critical questions.

  • Comprehensive spare part database to support routine replacement as well as emergency intervention and repair.

  • Advice on selecting the right parts for your system.

  • Replacement parts designed for performance, safety and reliability.

  • Large inventory of genuine parts.

Service Visits

Our field service technicians will visit your site to complete a scheduled or ad-hoc service on VA Technology equipment. We endeavour to schedule service visits for times that suit your production schedules to ensure minimal disruption to your business. Our team is factory-trained. We hold stock of genuine spare parts and proprietary tools. After completing a service visit, we will provide a detailed post-service report including suggestions for improving equipment operating performance and recommendations on equipment lifespan.

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Training Programs

VA Technology offers training programs at our training centres located in the UK, USA and China, or at your site with your equipment. Our training programs include robot system programming & operation, shell management system programming & operation, shell system maintenance and systems guidance support.

Support Programs

We offer an array of support programs to meet your repair and maintenance needs, including ad-hoc visits. Our customer support team will work with you to plan a scheduled service visit based on your needs and operational patterns.

  • Onsite service

  • Emergency response

  • Spare parts discount

  • Telephone & email technical support

  • Remote support

  • Software updates

  • Training programs

  • Process support & programming

  • SafeContractor approved

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Service support for shellroom equipment